Ready complaint format for consumer grievance redressal :-

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Join OORJA SHAKTI Complaint Redressal movement

with OORJA SHAKTI it’s a lot easier than you think.

Fill out our Complaint format

In minutes, your Complaint will be sent to pre-screened and Trustworthy Retired Local DISCOM officer in your area. your contact information will stay private.

Review your Complaint with covering letter

Trustworthy Retired Local DISCOM officer in your area will build out Your complaint with covering letter sent right to your OORJA SHAKTI Dashboard

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Trustworthy Retired Local DISCOM officer in your area will build out Your complaint with covering letter sent right to your OORJA SHAKTI Dashboard

Application process for consumer grievance redressal :-

After we getting your grievance Application we shall provide you best possible solution for it.

Grievance Disposal

The grievance shall disposed after satisfactory redressal

GRIEVANCE REDRESSAL

BASIC PLAN

A. Grievance Redressal from local office

Section office
Sub Division office
Division office
Circle office
Zonal Area Board Office
HQ Level Grievance

Section office –

Fuse calls
Meter replacement
Meter Reading
New Services Connections up to 1 -7 KW
Defective meter
Old meter Replacement
Non communication of smart meter closed at Work order level and modem non functional
Single Phase Connection

Sub Divisional office –

Fuse calls
New Services Connection for three phase connection
Meter Reading
Bill Dispute Related Complaint
Defective meter
Old meter Replacement
Smart Meter

Divisional level complaint Format office –

HT Connection for 11KV supply
Billing issues
Smart Meter And E.T.C
Meter Shifting

Circle level complaint :–

HT Connection for 33 KV Supply
Pole Shifting
New Electrification of villages, tola, Mohalla, bamboo removal from old connection
Old Conductor replacement
Any issues of Transformer over loading

Zonal /Area level complaint :–

All Complaint other than lower offices which was not resolved the Zonal level DOP

HQlevel Grievance: –

All Related issues Doesn’t Solved By Lower Office.

PREMIUM PLAN

B. GrievanceRedressal from state Regulatory commission

CGRF
Ombudsman

Grievance Redressal of SERC

CGRF All issue which are not complaint by the State office or Division level is challenged in the CGRF with appendix and covering letter and it will get Registered in the concern CGRF.
Ombudsman Redressal of SERC -:

C. GrievanceRedressal from PGRO.

District PGRO
DM appellate
Commissioner appellate
Secretary appellate

At Sub divisional level PGRO all complaint Authorized to look after by PGRO.
At District level PGRO all complaint authorized to look after by PGRO.
At District Magistrate level Appellate :- order challenged in the first appeal order of sub divisional PGRO.
Commissioner Level Appellate :- order challenged in the first appeal,order of District PGRO.
Level Appellate :-1st Appeal order to be challenged.

D. GrievanceRedressal from Court

Lower court
Higher Court

Lower Court Detail and Reference Should at the Website.
High Court Details and Reference Should be Shared at the Website.

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